Legal Notice and Terms of Sale
General Terms of Sale
These general terms of sale govern all relations between the company Storie SARL, a company with share capital of €10,000 whose registered office is at 20 Rue Delambre, 75014 PARIS, registered with the Paris Trade and Companies Register (R.C.S.) under No. R32 137 957, VAT No. FR08532137957, hereinafter "Storie", and the customers of the website www.storieshop.com.
Customer service email address: assistance@storieshop.com
A standard-rate phone number is provided by email on request after an order is placed.
Before any transaction, the customer acknowledges having read these general terms and expressly agrees to them by clicking the "Validate order" button.
Article 1: Specific terms of sale
When placing an order, the customer acknowledges having read the specific terms of sale shown on screen (name, price, quantity, color, product particulars, cost of services) and expressly accepts them without reservation.
Article 2: Validity of the order
The offer on the website www.storieshop.com is intended exclusively for individuals with an address in one of the following countries: Belgium, Luxembourg, Germany, Netherlands, France, Monaco, Great Britain, Italy, Spain, Switzerland, Austria, Denmark, Ireland, Portugal, Finland, Sweden, Norway, Liechtenstein, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Malta, Cyprus, Latvia, Lithuania, Romania, Estonia, Algeria, Albania, Bosnia and Herzegovina, Georgia, Morocco, Moldova, Russia, Tunisia, Turkey, Ukraine, Serbia, Croatia, Argentina, Australia, Bolivia, Chile, China, Colombia, Costa Rica, Ecuador, Hong Kong, Indonesia, India, Japan, Cambodia, Laos, Mexico, New Zealand, Peru, Paraguay, Uruguay, Venezuela, Singapore, Thailand, Taiwan, Vietnam, Philippines, Malaysia, United Arab Emirates, Canada, Egypt, Jordan, Lebanon, Madagascar, Qatar, Saudi Arabia, Israel, Senegal, United States, Ghana, South Africa, South Korea.
Article 3: Order registration and confirmation
Storie confirms receipt of an order by email.
The sale is concluded only once Storie confirms the order, in an email titled "Your order has shipped" ("Expédition de votre commande"), sent to the customer no later than five business days after the order is registered.
Storie may decline to confirm an order for any reason, in particular product availability, a problem with the order received, an unusual order, a foreseeable problem with the delivery, or a dispute over an earlier order. In that case, Storie will inform the customer no later than 5 business days after the order is registered and will refund the customer without delay.
If one of the products in an order is unavailable, the rest of the order is shipped.
Article 4: Prices
Storie may change its prices at any time, but will apply the prices in force that were shown when the order was placed, subject to availability on that date.
Article 5: Payment terms and security
Payment is made by bank card on a secure banking server, or with a PayPal account.
Credit card details are encrypted with the SSL (Secure Socket Layer) protocol and never travel in clear text over the network. The system meets PCI-DSS standards. Payment is made directly with Stripe. Storie never has access to these details and does not keep them on its servers. If you have a problem, please contact us at assistance@storieshop.com.
Article 6: Retention of title
The products remain the property of Storie until the order is paid in full.
Article 7: Delivery terms and times
Shipping an order can take up to 3 to 5 business days after the order is recorded, excluding sales and special promotions. The product you order is shipped through the postal network by logistics companies, to the delivery address the customer gave.
Delivery times: 3 to 5 business days for mainland France, provided the product is in stock.
4 days or more for international orders.
Holiday season warning. Because of the rush, we cannot guarantee delivery by December 24 for products ordered after December 16.
Article 7b: Free delivery
Delivery is free for every order picked up in store, and for every order delivered with a value of €250 or more. *
* Excluding furniture, lighting and bulky items.
Storie offers free delivery on purchases of €250 or more in mainland France. However, if the order is partly returned and the remaining amount falls below the minimum for free delivery, you may be charged delivery fees.
For international deliveries and the French overseas departments and territories, Colissimo Expert rates apply (> See rates).
95% of products qualify for free delivery, but shipping fees apply to the 5% of products that are too fragile or bulky.
If you have a question about which products are affected, write to us here.
Article 8: Right of withdrawal
Satisfied or your money back.
Is a product damaged or not as described? Don't worry. For any order delivered in mainland France, Storie covers the cost of returning the parcel within 14 days of receiving the goods.
If you simply changed your mind about a product, the cost of returning it is paid by the customer.
It's simple: contact us by email here.
We will email you a return slip to print and stick on the parcel, which you drop off at the post office.
Products sent back for exchange or refund must be returned in their original condition and packaging. If a product arrives damaged, please tell us its condition when you make your request, attach a photo of the item and send it here.
You will be fully refunded the price of the returned item within 14 days of our receiving the goods, using the same payment method the customer used, once Storie has received the product, carried out its checks and confirmed that the product is in acceptable condition.
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(Please complete and return this form only if you wish to withdraw from the contract.)
To STORIE SARL, 20 RUE DELAMBRE, 75014 assistance@storieshop.com
I/We (*) hereby notify you that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Article 9: Provisions of the data protection law ("informatique et libertés")
Storie has declared the file containing the personal data of customers of the site www.storieshop.com to the Commission Nationale Informatique et Libertés (declaration No. 1722754 of 27-11-2013), in accordance with the French Data Protection Act of January 6, 1978.
Under this law, the customer has the right to access, correct or object to the personal data collected about them. These rights can be exercised by email to assistance@storieshop.com.
Article 10: Intellectual property
The customer may not copy or download all or part of the content of the site www.storieshop.com without the prior and express permission of Storie, which remains the sole owner of all intellectual property rights in it.
Article 11: Privacy policy
We take the privacy of everyone who visits our website very seriously. We will always process your Personal Data in line with the data protection laws in force. Your Personal Data will be used in strict compliance with the French law of January 6, 1978, as amended, on information technology, data files and civil liberties. By using the Website and placing orders, you expressly agree to the use of your Personal Data under this privacy policy.
All your account information is used only for your business relationship with the company Storie. It is never shared with third parties or resold. We never hold your banking details. Transactions are handled entirely by the company Stripe.
In accordance with Law No. 78-17 of January 6, 1978 on information technology, data files and civil liberties, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés, the French data protection authority) under No. 1722754 - v0.
Under this law, you have the right to access your data, and the right to correct or delete it.
Definition
Personal Data means any information about you that makes you personally identifiable, in particular your last name, first name, address, phone number, email address, banking data, username, password and any other information that identifies you and that you provide to us at any time.
We collect your Personal Data when:
- you sign up for our newsletter.
- you create an online account.
- you place an order.
- you send a complaint, ask a question or send us any other comment.
- you give us your Personal Data on the Website in any other way.
We may use your Personal Data to:
- send you newsletters, information and commercial offers from Storie (if you have confirmed this).
- process and fulfill the orders you place through the Site or by phone, including managing your payments.
- process and resolve all your complaints or questions.
- monitor, develop and improve the Site and your use of the Site.
- manage the creation and upkeep of your customer account.
If you do not want to receive commercial information and offers, you can click the Unsubscribe link or email us at assistance@storieshop.com to let us know.
Sharing
We may share your Personal Data with some of our service providers who help us fulfill your order, deliver your products, collect your payment, and analyze your use of the Site in order to improve its quality and efficiency. These providers are bound by contract to keep the data confidential and to comply with the laws in force on the protection of your Personal Data.
Phone data
You have the right to register on a do-not-call list for telephone canvassing.
When a business collects phone data from a consumer, it must tell the consumer about their right to register on the do-not-call list.
When this information is collected when a contract is concluded, the contract must state this right for the consumer clearly and in understandable terms.
Cookies
When you visit the Site, we may place small files known as "cookies" on your computer, which your browser stores on your hard drive. Cookies help us in several ways. We use cookies to lay out the Website and information about our products better, and to make that information more relevant to your interests or preferences. Cookies tell us who visited which pages, how often certain pages are visited and which areas of the Site people prefer, and they guide how the Site is used in general. Most browsers accept cookies automatically, but they are not required to. If you want to turn cookies off, adjust your browser settings accordingly. Be aware that if you turn cookies off, you may not be able to create an online account or use all the features of the Site.
Article 12: Governing law
These general terms of sale are governed by French law.
Article 13: Legal guarantees
13.1 Conformity
General terms of sale for consumer contracts must state in a box that, when acting under the legal guarantee of conformity, the consumer:
- has a period of two years from delivery of the goods to take action;
- may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L. 211-9 of the Consumer Code;
- does not have to prove that the goods were non-conforming during the six months following delivery. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
The same box reminds the consumer that the legal guarantee of conformity applies regardless of any commercial guarantee that may be given.
It also reminds the consumer that they may choose to invoke the guarantee against hidden defects in the goods sold, within the meaning of Article 1641 of the Civil Code, and that in that case they may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
13.2 Hidden defects
The seller is bound by the guarantee for hidden defects in the thing sold that make it unfit for its intended use, or that so reduce that use that the buyer would not have bought it, or would have paid a lower price, had they known of them.
The seller is not liable for visible defects that the buyer could have discovered for themselves.
In the cases of Articles 1641 and 1643, the buyer may choose to return the thing and have the price refunded, or to keep the thing and have part of the price returned.
If the seller knew of the defects in the thing, they must, besides refunding the price they received, pay the buyer all damages.
If the seller did not know of the defects in the thing, they are bound only to refund the price and to reimburse the buyer for the costs of the sale.
If the defective thing has perished because of its poor quality, the loss falls on the seller, who must refund the price to the buyer and pay the other damages described in the two preceding articles. But a loss caused by an unforeseeable event falls on the buyer.
The buyer must bring an action for redhibitory defects within two years of discovering the defect.
It does not apply to sales made by court order.
The cost of returning goods is paid by the customer.
Article 14: Consumer mediation
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, we offer a consumer mediation scheme.
The mediation body we use is: CNPM - MEDIATION DE LA CONSOMMATION.
In case of a dispute, you can file your complaint on its website: https://cnpm-mediation-consommation.eu or by post to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond